Dispute process
How property managers and owners can challenge a specific factual claim in a review.
1. File
Identify the review and the specific factual statement. Disagreement alone isn't enough.
2. Share supporting information
Provide documents that relate directly to the statement. In this demo, files aren't uploaded.
3. We review both sides
The review may remain visible, but it won't change the score while the dispute is open.
4. Outcome & appeal
Outcomes are logged with reasons. Either party may appeal once.